IMNETS

Support

How can we help?

Short answers, and real people if you need more.

Your website

What is website hosting?

It's where your website lives, so people can visit it on the internet. We set it up and look after it for you.

Can you move my existing website?

Yes. We copy your website, test it privately, and only switch it over when it's working.

What kinds of websites can you host?

HTML and PHP websites, with MariaDB databases. If you're not sure about yours, ask us.

Is SSL included?

Yes. Every website gets a free certificate, so visitors see the secure padlock.

Your package

What does hosting cost?

Starter is $12 a month, Business is $25 a month and Business Pro is $45 a month. Pay yearly and you get 2 months free.

Is the price the same when I renew?

Yes. There is no cheap first year that jumps at renewal.

Is email included?

Email is $9 a month per mailbox, or $90 a year, with 10 GB each. Add as many as you need to any package, or order email on its own.

Are subdomains included?

Yes. Starter includes 5, Business 25 and Business Pro 50, like shop.yourbusiness.com, and they don't use up a website.

Is my domain included?

A domain you already own costs nothing extra. If we buy one for you, it is $30 a year, $24 with a yearly package, or $3 a month on a monthly package. It stays yours.

Can I change my package?

Yes. Contact us and we will move you to a bigger package.

Can I get a refund?

Yes. Cancel within 30 days of your first payment and we refund it in full. Domains are not covered.

How do I cancel?

Choose Cancel renewal in your control panel, or email contact@imnets.com. Your card will not be charged again, and your hosting stays on until the end of the period you paid for.

Your domain

Do I keep my domain?

Yes. Your domain stays yours. You just point it to IMNETS.

Where do I change my nameservers?

Where you bought your domain. Your tracking page shows the steps for your domain company.

Your email

Can I keep my current email?

Yes. You can leave your email where it is, or move it to IMNETS.

Where do I read my email?

At webmail.yourbusiness.com, using your own domain, or in your phone or computer email app.

Your account

How do I sign in?

Go to panel.imnets.com and sign in with your email and password.

I forgot my password. What now?

Choose Forgot your password on the sign in page, and we will email you a link to choose a new one.

What if I need help?

Email contact@imnets.com or use Get Help in your control panel.